ShipMatrix Customer Experience Solutions
ShipMatrix offers the Most Positive Customer Experience
- Accurate ETA, reason for delay, when and where delivered
- Integration with carriers
- Support for multiple languages
- Promotion of complementary products
- Reporting and monitoring capabilities
- ShipMatrix Exclusive: Get new sale from a delivery problem

Why ShipMatrix has 1,000+ Customers
You are the go-to partner in the complex world of parcel.![]()
We are better stewards of our business with powerful combination of ShipMatrix and SJC.
Fantastic [for customized reports]. - Shaklee Corp.
Your knowledge and industry insight is second to none. - Parker Hannifin Corp.
You guys are awesome [for responsiveness]. - Summit Racing
ShipMatrix has the Most Extensive Industry Expertise
- Knowledge of 2,700+ exceptions for flawless execution to meet delivery expectation
- Best ability to predict delivery date and provide delivery times
- ShipMatrix is the media resource for OTP during Christmas shopping season
- Direct access to executives at FedEx, DHL, UPS, USPS, TNT and regional carriers around the globe for API support
Your understanding of the market and its customers was invaluable. - Dan Sullivan, Founder and CEO of FedEx Ground
Your understanding of the industry is second to none. - John Mullen, CEO of DHL Express
Complexity in Providing ETA
- SM has been parsing/analyzing tracking status since 2000. Our database is normalized by category to inform customer of potential delivery delays while considering factors such as:
- Time of Year: Peak/non-peak
- Destination Zip Code
- Customer specific commit/cut off times
- Processed 15+ billion delivery status since 2010
- SM can provide delivery status managing billions of scans using complex algorithm
Exception Handling
- Orders can be delayed for weather, address issues, missed flight, incorrectly sorted and much more…
- ShipMatrix captures over 2,700 exception messages
- We have decades of hands-on experience in the parcel industry and understand how exceptions will or will not impact the expected delivery date
Specific Delivery Times
- Data warehouse on billions of parcels delivered for unmatched capability to provide notice of delivery within 4 hours
- Notifications via email or SMS
Delivery Confirmation
- Within 15 minutes of delivery notify customer of delivery location to ensure the parcel is picked up
- Supports confirmation image of package at doorstep (when offered)
- Reduces theft and damage