Industry-Leading Customer Experience
ShipMatrix has the expertise to offer its customers the best experience available. ShipMatrix is focused on providing total insight and transparency for your business.
Customer First Philosophy
With many features customers want, ShipMatrix is focused on making sure your customers have the best shipping experience
- Accurate ETA, the reason for delays, when and where delivered
- Integration with carriers
- Support for multiple languages
- Promotion of complementary products
- Reporting and monitoring capabilities
- ShipMatrix Exclusive: Generate new sales from delivery problems by keeping customers proactively informed
Specific Delivery Times
ShipMatrix’s data warehouse stores data on billions of parcels which make for an unmatched capability to provide notice of delivery within 4 hours. Always know when you’re receiving a shipment with email or SMS notifications.
Delivery Confirmation
Offering the customer a “Within 15 minutes of delivery” notification to ensure the specific location where the parcel is dropped off. Also supports a confirmation image (when offered) when the parcel has been delivered. Delivery confirmation notifications reduce the amount of theft and damage to your parcels.
Removing the Guess-Work
Orders can be delayed by weather, address issues, missed flights, incorrect sorting, and much more… ShipMatrix has you covered
We have decades of hands-on experience in the parcel industry and understand how exceptions will or will not impact the expected delivery date, so we can ensure your customer the best possible experience
The ShipMatrix Customer Advantage
- ShipMatrix offers the best ability to predict delivery dates and provide delivery times
- ShipMatrix is the media resource for OTP during the Christmas shopping season
- Direct access to executives at FedEx, DHL, UPS, USPS, TNT, and regional carriers around the globe for API support