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    • Customer Experience
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  • Solutions
    • Visibility and Analytics
    • Parcel Invoice Auditing
    • Invoice Processing
    • Customer Experience
    • Carrier RFP Support
    • Premium Reports
    • SMx Distribution Services
    • SMx Cloud Services
  • Applications
    • Enterprise
    • MyShipMatrix
    • Easy Track
    • SMx LTL TMS
  • Customers
  • News
    • Media Coverage
    • Press Releases
  • About Us
    • ShipMatrix Team
    • Careers
  • Resource Center

Customer Experience

Improve your customers' experiences by providing better communications regarding delivery expectations. ShipMatrix is focused on providing total insight and transparency for your business.

delighted customer opens package

Customer First Philosophy

With many features customers want, ShipMatrix is focused on making sure your customers have the best shipping experience

  • Accurate ETA, the reason for delays, when and where delivered
  • Integration with carriers
  • Support for multiple languages
  • Promotion of complementary products
  • Reporting and monitoring capabilities
  • ShipMatrix Exclusive: Generate new sales from delivery problems by keeping customers proactively informed

The ShipMatrix Customer Advantage

  • ShipMatrix offers the best ability to predict delivery dates and provide delivery times
  • ShipMatrix is the media resource for OTP during the Christmas shopping season
  • Direct access to executives at FedEx, DHL, UPS, USPS, TNT, and regional carriers around the globe for API support

Specific Delivery Times

ShipMatrix’s data warehouse stores data on billions of parcels which make for an unmatched capability to provide notice of delivery within 4 hours. Always know when you’re receiving a shipment with email or SMS notifications.

Delivery Confirmation

Offering the customer a “Within 15 minutes of delivery” notification to ensure the specific location where the parcel is dropped off. Also supports a confirmation image (when offered) when the parcel has been delivered. Delivery confirmation notifications reduce the amount of theft and damage to your parcels.

Removing the Guess-Work

Orders can be delayed by weather, address issues, missed flights, incorrect sorting, and much more… ShipMatrix has you covered

We have decades of hands-on experience in the parcel industry and understand how exceptions will or will not impact the expected delivery date, so we can ensure your customer the best possible experience

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SJ Consulting

Solutions

Visibility and Analytics

Invoice Auditing

Invoice Processing

Customer Experience

Carrier RFP Support

Premium Reports

SMx Distribution Services

SMx Cloud Services

Applications

Enterprise

MyShipMatrix

Easy Track

Customers

SMx News

Media Coverage

Press Releases

About Us

ShipMatrix Team

Careers

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MyShipMatrix
Rating Tool & Dashboard
Resource Center