Why Proactive Tracking and Monitoring is the Future of Customer ServiceIn today’s highly competitive market, customer experience is one of the most important factors that can differentiate a company from its competitors. Providing an excellent customer experience is not only important for customer retention, but it can also attract new Read more…
Crafting a Customer-Centric Returns Policy: Enhancing the Customer Experience In the previous article, we discussed the importance of having a solid returns policy and the negative impact it can have on businesses if it is not structured well. In this follow-up article, we will delve deeper into how to create Read more…
Boosting Sales with a Customer-Friendly Returns Policy In recent years, parcel returns have become increasingly important for businesses, as customers expect a hassle-free returns experience. According to a survey by UPS, 73% of shoppers have reviewed a company’s return policy before making a purchase, and 68% have actually decided not to Read more…