Customer Experience

In recent years, parcel returns have become increasingly important for businesses, as customers expect a hassle-free returns experience. According to a survey by UPS, 73% of shoppers have reviewed a company’s return policy before making a purchase, and 68% have actually decided not to buy from a company based on their return policy. Therefore, having a solid returns policy in place can be a critical factor in attracting and retaining customers.

The customer experience is an important factor in any business, and it is especially important for businesses that ship products. A good shipping experience can help to build customer loyalty and encourage repeat business.

Why Proactive Tracking and Monitoring is the Future of Customer ServiceIn today’s highly competitive market, customer experience is one of the most important factors that can differentiate a company from its competitors. Providing an excellent customer experience is not only important for customer retention, but it can also attract new Read more…

Crafting a Customer-Centric Returns Policy: Enhancing the Customer Experience In the previous article, we discussed the importance of having a solid returns policy and the negative impact it can have on businesses if it is not structured well. In this follow-up article, we will delve deeper into how to create Read more…

Boosting Sales with a Customer-Friendly Returns Policy In recent years, parcel returns have become increasingly important for businesses, as customers expect a hassle-free returns experience. According to a survey by UPS, 73% of shoppers have reviewed a company’s return policy before making a purchase, and 68% have actually decided not to Read more…