How to Write a Returns Policy That Keeps Customers Happy

In recent years, parcel returns have become increasingly important for businesses, as customers expect a hassle-free returns experience. According to a survey by UPS, 73% of shoppers have reviewed a company’s return policy before making a purchase, and 68% have actually decided not to buy from a company based on their return policy. Therefore, having a solid returns policy in place can be a critical factor in attracting and retaining customers.

Alternative Delivery Points: Enhancing Customer Experience

Alternative Delivery Points: Enhancing Customer ExperienceAlternative delivery points are alternate delivery locations other than the recipient’s home, where a package can be delivered. This service is currently being offered by carriers such as FedEx and UPS, which help businesses save on shipping costs and improve the overall customer experience. In Read more…

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