Customer Experience
How to Write a Returns Policy That Keeps Customers Happy
In recent years, parcel returns have become increasingly important for businesses, as customers expect a hassle-free returns experience. According to a survey by UPS, 73% of shoppers have reviewed a company’s return policy before making a purchase, and 68% have actually decided not to buy from a company based on their return policy. Therefore, having a solid returns policy in place can be a critical factor in attracting and retaining customers.
Parcel Shipping and Recommendations
Shipping Priorities: Insights from a Survey
As the economy evolves, so do the preferences and priorities of consumers when it comes to shipping small parcel shipments. ShipMatrix recently asked a question to delve into the minds of consumers and understand what truly matters to them in the realm of shipping. The results shed light on the shifting dynamics of consumer preferences and how businesses can adapt to meet these changing demands. For instance, consumers now exhibit less stringent demands for a two-day delivery model. They are increasingly open to a 3–5-day delivery window, provided it is clearly communicated in advance and remains a cost-effective option.
International Shipping
5 Steps for International Shipping for US Businesses
In a dynamic world where borders blur and connections span continents, the journey of a business transcends geographical limits. The expansion to international markets is not just an option; it’s a strategic move for US-based businesses seeking sustained growth and enhanced relevance. Discover why venturing beyond borders is imperative and learn how to navigate the intricacies of international shipping with our comprehensive step-by-step guide, drawing insights from UPS and FedEx.
Carrier contract negotiations / RFP Support Recommendations
RFP: 5 Steps to Negotiate Carrier Agreements
RFP: 5 Steps to Negotiate Carrier AgreementsNegotiating carrier agreements is vital for managing shipping operations in any business. The correct agreement can meet customer expectations, control costs, and facilitate organizational growth. However, this process is complex and requires careful consideration Read more…
Parcel Shipping and Recommendations
Parcel Accessorial Charges
Parcel accessorial charges have a significant impact on shipping costs, especially for businesses relying on small parcel shipments. To gain further insights into this matter, we decided to conduct a survey with a focus on four frequently discussed Accessorial charges among shippers.
Parcel Shipping and Recommendations
Parcel Contingency Plans
Small parcel shipping is a critical part of the supply chain for many businesses. Whether you’re shipping products to customers, sending samples to vendors, or returning items to suppliers, small parcel shipping is a vital part of your operations. A contingency plan is a set of steps that you can take in the event of an unexpected event that disrupts your shipping operations.
Optimizing Supply Chain
The “Radiologist” Approach to Analyzing Supply Chains
In today’s world, data is King. For shippers, gaining a comprehensive understanding of their operations at every stage is crucial. However, relying solely on data has its limitations. To extract valuable insights, big-picture thinking and experience are essential. Let’s delve into how shippers can benefit from expert guidance.
Data and Technology for Smarter Shipping
Actionable Reports
Managing and controlling shipping costs is a crucial aspect of running a successful business. In today’s data-driven world, businesses that want to succeed must be able to collect, analyze, and use data effectively. Clean and normalized parcel shipping data can provide businesses with a wealth of insights that can be used to improve efficiency, reduce costs, and make better business decisions.
Data and Technology for Smarter Shipping
Clean Parcel Data
In today’s fast-paced business landscape, efficient and accurate shipping operations are crucial for maintaining a competitive edge. One of the key drivers behind successful shipping is the utilization of normalized and clean small parcel carrier data. This article explores the numerous benefits of leveraging such data and highlights the transformative impact it can have on shipping accuracy, cost reduction, and customer satisfaction.